Payment Policy

Payment Policy – Serniba

Thank you for shopping with serniba.com ("we," "our," "us").
By completing a purchase on our site, you acknowledge and accept the following billing terms.

1. Accepted Payment Methods

All transactions are processed in British Pounds Sterling (£).

Category Methods
Credit & Debit Cards Visa, Mastercard, American Express
Digital Wallets Apple Pay, Google Pay
Other Cards Discover, JCB

2. Billing Information Accuracy

When you place an order, you agree to provide current, complete, and accurate billing and account details.
Please ensure your email, billing address, and payment method remain updated so we can process your purchase and communicate with you without delay.

3. Pricing & Promotions

  • Price Changes: We may adjust product prices or discontinue items at any time, without prior notice.

  • Discount Codes: Promotional codes must be entered at checkout. Unless otherwise stated, codes apply only to new orders, cannot be combined with other offers, and cannot be applied retroactively.

4. Order Confirmation & Billing Documents

  • Confirmation Email: After checkout, you will receive an email summarising your order, chosen payment method, and delivery option. This email serves as your proof of purchase.

  • Invoice: A printed invoice—listing each product, any discounts, and shipping fees (if applicable)—is enclosed with your shipment.

5. Payment Processing

  • Authorisation: By submitting payment, you authorise us to charge the full order amount to your selected payment method.

  • Security Checks: All payments undergo verification and fraud screening.

  • Failed Transactions: If a payment is declined, we will notify you by email. You must then provide an alternative payment method to finalise the order.

6. Disputes & Chargebacks

  • Order Issues: If something is wrong with your order, email us at help@serniba.com We aim to resolve all issues promptly and fairly.

  • Chargeback Policy: Every chargeback is investigated. If the dispute is found to be unwarranted, you will be responsible for the original amount and any associated fees.

Contact Us

If you have any questions or need assistance, our customer service team is here to help:

Serniba
📧 Email: help@serniba.com
📞 Phone: +44 808 501 3845
🏢 Address: 83 Foulden Road, London N16 7UH, United Kingdom

Operating Hours – Support Team (GMT – London):

  • Monday to Friday: 9:00am – 5:00pm

  • Saturday and Sunday: 10:00am – 2:00pm

Our team replies to all messages within 24 hours.

For more support, visit our Contact Us page.